Moving FAQ

Question 1

Do you have hidden costs?

Accepted Answer

We do not add surprise fees. All standard charges and any potential extra services or surcharges are explained in your written estimate and confirmation before your move.

Question 2

What’s included in my price?

Accepted Answer

Your price covers the services listed on your estimate, typically including labor to load and unload, transportation, basic furniture protection and standard fuel and tolls. Any optional packing, storage or extra services are itemized separately.

Question 3

Do you have a minimum charge?

Accepted Answer

Yes, we work with a minimum move size or charge to cover the costs of sending a professional crew and truck. Your coordinator will explain the current minimum and how it applies to your shipment.

Question 4

What type of payments do you accept?

Accepted Answer

We accept major credit and debit cards and other certified forms of payment as outlined on your estimate. Your moving consultant can confirm the exact options available for your move.

Question 5

Do I have to pay to have items disassembled/reassembled?

Accepted Answer

Basic disassembly and reassembly of standard furniture is usually included when needed for safe transport. Complex items or specialty pieces may require extra time or third-party services and can involve an additional charge.

Question 6

Is there a fee to change my pick up date or time?

Accepted Answer

You can request a change of pickup date or time, subject to availability. Changes made close to the scheduled day may involve a rescheduling fee or affect the terms of your deposit, as outlined in your agreement.

Question 7

My company is paying for my move. How do they pay?

Accepted Answer

If your employer is covering your relocation, we can work directly with them using a company credit card, direct billing or another approved method. Written authorization from your company is required before services begin.

Question 8

How much do I pay at pick up?

Accepted Answer

The amount due at pickup is specified on your estimate and confirmation, and is usually a portion of the total move cost. The remaining balance is typically due at delivery according to your contract.

Question 9

When is my balance due?

Accepted Answer

In most cases, your remaining balance is due at delivery before unloading begins. Exact payment timing and accepted forms of payment are listed on your paperwork.

Question 10

Should I tip my movers?

Accepted Answer

Tipping is never required, but it is a common way to thank your crew for excellent service. The amount is entirely up to you and should reflect your overall satisfaction with the move.

Question 11

Can someone else pay for my move?

Accepted Answer

Yes, a third party can pay for your move, but we may need their written authorization and identification. Your consultant will explain the simple steps to set up a third-party payment.

Question 12

Can I use a different credit card other than my own?

Accepted Answer

You may use another person’s card with their permission. The cardholder may be asked to complete an authorization form and provide identification to protect both you and the account holder.

Question 13

My box count has changed since I received and signed my initial estimate. Do I have to pay the same amount as my initial estimate shows?

Accepted Answer

Your final charges are based on the actual items and services provided. If your shipment size changes significantly, your price may adjust up or down, and your move coordinator can review an updated estimate with you.

Question 14

Why volume is better than weight as a move pricing method?

Accepted Answer

Pricing by volume can be easier to understand and more predictable than weight-based pricing, because the space your goods occupy in the truck is measured directly instead of depending on a scale reading.

Question 15

How far in advance should I schedule my move?

Accepted Answer

We recommend scheduling your move as early as possible, ideally several weeks in advance. Summer, weekends and month-end dates book quickly, so more notice gives you better date options.

Question 16

Are you open seven days a week?

Accepted Answer

Our team assists customers throughout the week, and many moves take place on weekends. Exact office hours and crew availability can vary by season, so please check with your coordinator for current schedules.

Question 17

How long will it take for my items to arrive?

Accepted Answer

Transit times depend on distance, route, season and the size of your shipment. We provide you with an estimated delivery window in your confirmation and keep you updated as your move progresses.

Question 18

Can I change my move date after I make a reservation? Is there a fee involved?

Accepted Answer

You can usually change your move date if trucks and crews are available. Changes close to your original date may involve a rescheduling fee or affect your deposit, as explained in your booking terms.

Question 19

Is valuation (moving insurance) necessary?

Accepted Answer

We strongly recommend having valuation or moving insurance so your belongings are protected beyond basic coverage. You can choose our valuation options or purchase a separate policy from a third-party provider.

Question 20

I have few prized possessions that need to be treated with extra care?

Accepted Answer

Please let your move coordinator know about any high-value or especially fragile pieces. We can recommend custom packing, crating or special handling so those items receive extra protection on moving day.

Question 21

How do I get boxes and moving supplies ahead of my move date?

Accepted Answer

You can order boxes and other packing materials through us or purchase them locally. Your coordinator can explain our packing supply options and help you decide how many boxes you may need.

Question 22

Do I need to wrap my furniture items?

Accepted Answer

Our crews typically wrap furniture items with moving blankets and protective materials on moving day. If you are packing yourself, avoid using plastic directly on wood or leather for long periods to prevent damage.

Question 23

What if I haven’t finished packing by my scheduled moving day?

Accepted Answer

If you are not fully packed, please let us know as soon as possible. We may be able to provide last-minute packing help or adjust your schedule, but extra packing time can affect your move cost and timing.

Question 24

Can I leave clothing in my dresser drawers?

Accepted Answer

Light clothing can sometimes remain in sturdy dresser drawers, but loose items, valuables and anything fragile should be packed separately. Your crew may remove drawers or wrap the dresser for safe handling.

Question 25

How do I prepare my appliances/TV for the move?

Accepted Answer

Unplug, empty and clean appliances in advance, and secure loose parts according to the manufacturer’s instructions. For TVs and electronics, use original boxes when available or sturdy cartons with plenty of cushioning.

Question 26

How will the movers know what items to take and what to leave behind?

Accepted Answer

Clearly separate items that are staying from those that are going, and label rooms and boxes. Walk through your home with the crew leader at the start of the move to point out anything that should not be loaded.

Question 27

Will you move my plants?

Accepted Answer

Live plants are often difficult to move long distances and may not be allowed on certain routes. Check with your coordinator about our current policy and any legal or climate restrictions for your destination.

Question 28

Are there any items that you cannot move?

Accepted Answer

For safety and legal reasons we cannot transport certain items, such as hazardous materials, flammables, perishables and some valuables. Your move paperwork includes a list of prohibited items to review before packing.

Question 29

How can I ensure that my belongings end up in the correct room during delivery?

Accepted Answer

Label each box clearly with both its contents and destination room, and place matching signs on rooms at your new home. Direct the crew during unloading and keep a copy of your inventory handy for reference.

Question 30

Parking Space Reservation - How Does It Work?

Accepted Answer

In some cities you may need to reserve curb space or obtain a permit for the moving truck. Your coordinator can advise you on local requirements so you can arrange parking in advance when needed.

Question 31

If I can’t be there on moving day, can someone else be there for me?

Accepted Answer

An adult you trust can represent you on moving day if we have your written permission. They should understand your instructions, be able to answer questions and sign required paperwork on your behalf.

Question 32

How do you keep track of my items?

Accepted Answer

Your shipment is documented with an inventory and tagged or labeled items. The foreman checks items as they are loaded and unloaded to help ensure everything that goes on the truck is delivered.

Question 33

Is it possible to move during inclement weather?

Accepted Answer

Yes, our crews work in most weather conditions, but safety comes first. Extra protection may be used for floors and furniture, and in extreme conditions we may adjust timing for the safety of everyone involved.

Question 34

How are my items separated from other people’s items on the truck during the cross country portion of the move?

Accepted Answer

Shipments are carefully inventoried, wrapped and loaded in an organized manner. Tags, labels and physical separation inside the trailer help keep your items grouped together and distinct from other customers’ goods.

Question 35

Do you offer guaranteed delivery dates?

Accepted Answer

In some cases we can offer guaranteed or upgraded delivery options for an additional charge. Availability depends on your route and dates, so ask your move consultant about the choices for your move.

Question 36

Do you offer full packing service?

Accepted Answer

Yes, we can provide full or partial packing services. Our crew can pack your entire home or just selected rooms or items, using professional materials to help protect your belongings.

Question 37

Are you able to pack art, antiques and valuable items?

Accepted Answer

We offer special handling and packing solutions for artwork, antiques and other high-value items. Custom crating or additional materials may be recommended to give these pieces extra protection.

Question 38

Do you move cars?

Accepted Answer

We can help coordinate auto transport through trusted partners or advise you on the best way to move your vehicle along with your household goods. Ask your coordinator for current options.

Question 39

Can I keep items in storage past your "30 days free" storage offer?

Accepted Answer

Yes, you can usually extend storage beyond any promotional period. After the free period ends, regular monthly storage rates apply as outlined in your agreement.

Question 40

When will I get my delivery?

Accepted Answer

Your delivery will occur within the time window provided on your paperwork, based on distance, route and logistics. We stay in touch during transit and let you know as your delivery date approaches.

Question 41

How can I find out the status of my shipment?

Accepted Answer

You can contact our office or your move coordinator for updates on your shipment. We can provide the latest information regarding your truck’s progress and expected delivery timing.

Question 42

What if some of my items get damaged?

Accepted Answer

If you notice damage, please note it on your delivery paperwork and contact our claims department promptly. We will guide you through the claims process according to the coverage you selected.

Question 43

How much time do I have to file a claim once the move is done?

Accepted Answer

Claim filing deadlines depend on the type of coverage and applicable regulations. Your bill of lading and valuation documents explain the time limits, so please review them and submit your claim as soon as possible.

Question 44

What if I purchased 3rd party insurance?

Accepted Answer

If you purchased third-party moving insurance, you’ll generally file your claim directly with that insurer according to their instructions. Our team can provide any documentation they require regarding your move.

Question 45

What if I have NOT purchased 3rd party insurance?

Accepted Answer

If you did not buy separate insurance, your shipment is covered only by the basic valuation or any optional valuation you selected from us. Claims are settled according to the level of coverage described in your paperwork.

Question 46

How do I start my claim process?

Accepted Answer

To start a claim, contact our claims department or follow the instructions provided in your move documents. You’ll complete a claim form listing any damaged or missing items and submit supporting information.

Question 47

How will my claim be calculated?

Accepted Answer

Claims are evaluated based on the type of coverage you chose, the documented damage and the applicable limits or per-pound amounts. Full-value protection and basic coverage are calculated differently.

Question 48

How does basic insurance coverage works?

Accepted Answer

Basic coverage is a limited valuation option that provides a set amount per pound per article and does not reflect the item’s full replacement value. Details and limits are explained in your bill of lading.

Question 49

What did the DOT have in mind when they created the basic insurance coverage?

Accepted Answer

Basic coverage was designed by regulators as a low-cost, minimal level of protection. It keeps initial moving costs down, but it may not fully reimburse you for high-value items if they are damaged or lost.

Question 50

How do I contact you?

Accepted Answer

You can reach us through the contact options listed on our website, including phone, email and our online contact form. Our team will direct you to the right department for your question.

Question 51

How do I get updates on the status of my claim?

Accepted Answer

After you file a claim, you’ll receive information on how to check its progress. You can contact our claims department if you need an update or have additional documentation to provide.

Question 52

What are inventory item numbers, and where do I find them?

Accepted Answer

Inventory numbers are the unique numbers assigned to each tagged item or carton on your shipment inventory. You can find them on the inventory form you receive at pickup and on the tags attached to your goods.

Question 53

Do I need to send evidence of damage?

Accepted Answer

Yes, photos, repair estimates and other documentation help us evaluate your claim. Follow the instructions from our claims department or your insurer so you include all required evidence.

Question 54

How long do I have after my delivery to file a claim?

Accepted Answer

There is a limited period after delivery to file a claim, which is defined in your contract and by applicable regulations. To protect your rights, inspect your goods promptly and submit any claim as soon as you can.

Question 55

How fast will my claim be resolved?

Accepted Answer

Claim resolution times vary based on the complexity of the claim and how quickly we receive all required information. Our goal is to review your file and respond as promptly and fairly as possible.

Question 56

Will my claim remain open until I decide to close it?

Accepted Answer

No, claims are handled within specific time frames and are closed once a settlement is reached or required documentation is not received within the allowed period. The timelines and procedures are outlined in your claim instructions.

FAQ

long distance moving companies faq, long distance movers faq

FAQ

Charges & Billing

Scheduling

Pre Move Preparations

Moving Day

Additional Service

Storage & Delivery

Claims

Storage Locations

Business Hours(PST)